Customer Service & Optical Success Lead

Location: San Francisco Bay Area (Hybrid Preferred — Remote Considered within California)
Type: Full-Time Preferred / Part-Time Considered
Pay: $20–$25 per hour (depending on experience)

About Tajima Direct

Tajima Direct is an independent eyewear company specializing in custom polarized and prescription lens replacement — precision-crafted and custom-fit for virtually any frame. We’re bringing modern technology and craftsmanship together to redefine what optical service looks like in the digital age.

About the Role

We’re looking for someone detail-oriented, customer-focused, and passionate about optical to join our growing team as a Customer Service & Optical Success Lead.

You’ll work directly with our founder and small in-house team, helping customers upgrade their favorite sunglasses with world-class Tajima lenses. This is a great opportunity for an optical student, recent graduate, or experienced optician looking for a new opportunity in a modern, tech-driven environment.

Responsibilities

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  Manage customer communication via email, phone, and chat.

  
  


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  Review orders for accuracy (Rx, PD, lens type, seg height, etc.).

  
  


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  Coordinate with our lab and shipping team to ensure smooth order flow.

  
  


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  Provide friendly, professional support to customers throughout the process.

  
  


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  Contribute ideas to improve systems and customer experience as we grow.

  
  

Qualifications

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  Optical program student, graduate, or experienced optical professional.

  
  


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  Strong written and verbal communication skills.

  
  


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  Attention to detail and comfort reviewing prescription data.

  
  


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  Tech-comfortable (Shopify, Airtable, Help Scout experience a plus).

  
  


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  Located in California; Bay Area hybrid preferred.

  
  

Why Join Us

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  Direct mentorship from the founder & CEO.

  
  


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  Exposure to advanced lens technology and AI-powered tools.

  
  


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  Clear growth path into Customer Service & Operations Lead.

  
  


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  A collaborative, fast-paced team redefining the modern optical experience.

  
  

To Apply:
Email your resume to jacob@tajima-direct.com and include a short note about your background and interest in the role.
Optional: Add a 1–2 minute video introducing yourself and why you’d be a great fit.